Scheduling a pickup
✨Congratulations on the birth of your new baby! ✨ want to make the process of collecting and shipping your stem cell kit as easy as possible while you focus on resting and caring for your new arrival.
Before placing the pickup, please make sure that:
- A sample of the mom's blood has been collected in all four vials included in the kit
- Every vial, bag, and container is labeled with Anja labels
- Collect the date and time of the baby's birth
- Provide the hospital address with the room number
To begin the pickup process, simply complete the form here, it's super fast and easy! You'll get a text message confirming the pickup was placed successfully. In the event you don't receive the text message, please don't hesitate to call 833.621.0337 to schedule the pickup.
Our team will dispatch a medical courier to pick up your kit within 12 hours, and you will receive a confirmation notification on the phone number provided. The courier will come to your room or meet you in the lobby to collect the kit, as permitted.
Please make sure to have the necessary items ready for return, as listed in the "Inside the Anja Kit" section.
Once the kit has been received by our lab, our shipping team will notify you. You can find more information on where your baby's stem cells will be stored in the "Our Lab" section.
Reminder: it is important that all collected specimens and blood draw samples are fully labeled with the provided stickers and that the 4 blood tubes are at least 75% filled with blood drawn from the mother's forearm. If the tubes are not properly filled, please kindly ask the nurse for a redraw with the tubes in the kit before the driver arrives. Remember to note the time of collection on the labels.
Picking up at an APO/FPO address
When picking up at an APO/FPO address there may be restrictions. Military hospitals will not let anyone inside except family members, so the person you list as an Anja Advocate would be the one to meet our courier at the gate for pick up - following the pickup steps performed above.
Picking up at a residential (home) address
When picking up after a home delivery you would follow the steps at the top of this page under Scheduling a Pickup. See Home Births for some great resources, like our Provider Program where we can teach a midwife on how to bank!
Questions? You can always email our Anja Health Account Specialist team for help at firstname.lastname@example.org .